Voice recognition not working
Forum rules
Only post questions about AUDIO equipment in this topic please. In car entertainment, ICE, Android Auto, stereo and sat-nav are all welcome here
Only post questions about AUDIO equipment in this topic please. In car entertainment, ICE, Android Auto, stereo and sat-nav are all welcome here
-
- Posts: 5
- Joined: Mon Feb 15, 2021 4:33 pm
- Model: C3 2017-on. The new C3
- Year: 2017 (17)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Automatic PRND
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
- Been thanked: 1 time
Hello. I have just joined this forum. I have a 2017 C3 which I am pleased with apart from the voice recognition on the infotainment system. Every time I press end of stalk or the button on steering wheel, A message comes up in the screen saying 'voice recognition not available'. I have tried all the settings I can think of and nothing.
Any-one help please.
ken
Any-one help please.
ken
-
- Posts: 2610
- Joined: Wed May 04, 2011 10:01 am
- Model: C3 2002-2005, Original shape model
- Year: 2002 (02)
- Engine Size: 1.4 (16v)
- Fuel Type: Diesel
- Mileage: 140000
- Gearbox: Manual 5 speed
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: DV4 16-valve diesel (90 PS)
- Has thanked: 144 times
- Been thanked: 88 times
Hi kenken wrote: ↑Mon Feb 15, 2021 4:52 pm Hello. I have just joined this forum. I have a 2017 C3 which I am pleased with apart from the voice recognition on the infotainment system. Every time I press end of stalk or the button on steering wheel, A message comes up in the screen saying 'voice recognition not available'. I have tried all the settings I can think of and nothing.
Any-one help please.
ken
You didn't say which phone you have and if you paired it to the car?
Voice recognition requires the use of a compatible smartphone first connected to the vehicle by Bluetooth.
-
- Posts: 5
- Joined: Mon Feb 15, 2021 4:33 pm
- Model: C3 2017-on. The new C3
- Year: 2017 (17)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Automatic PRND
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
- Been thanked: 1 time
Sorry. I should have said phone is a galaxy s7 and it pairs lovely with the car. A strange thing is, when i phone someone from the on screen contacts, it does ring them but when they answer, they cannot hear me. Also it is not just the phone, the voice commands should also work with the in built satnav and music.
ken
ken
-
- Posts: 2610
- Joined: Wed May 04, 2011 10:01 am
- Model: C3 2002-2005, Original shape model
- Year: 2002 (02)
- Engine Size: 1.4 (16v)
- Fuel Type: Diesel
- Mileage: 140000
- Gearbox: Manual 5 speed
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: DV4 16-valve diesel (90 PS)
- Has thanked: 144 times
- Been thanked: 88 times
-
- Posts: 5
- Joined: Mon Feb 15, 2021 4:33 pm
- Model: C3 2017-on. The new C3
- Year: 2017 (17)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Automatic PRND
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
- Been thanked: 1 time
Sorry for the delay. Had to register with Citroen then download the app etc. Anyway did all that checked updates, still not working though. On pressing the voice button on the steering wheel, A nice lady's voice says 'sorry I didn't get that, please try again.' And again the message pops up in screen: 'Voice recognition not available' How does one activate voice recognition? Thank you for your help.
Ken
Ken
-
- Posts: 2610
- Joined: Wed May 04, 2011 10:01 am
- Model: C3 2002-2005, Original shape model
- Year: 2002 (02)
- Engine Size: 1.4 (16v)
- Fuel Type: Diesel
- Mileage: 140000
- Gearbox: Manual 5 speed
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: DV4 16-valve diesel (90 PS)
- Has thanked: 144 times
- Been thanked: 88 times
What happens when you press the voice button, wait for the beep and then say 'help' ?
I thought the 2017 needed the phone to do the voice and the incar voice came later.
It may come down to the head-unit fitted.
Did it ever work from new?
I thought the 2017 needed the phone to do the voice and the incar voice came later.
It may come down to the head-unit fitted.
Did it ever work from new?
-
- Posts: 5
- Joined: Mon Feb 15, 2021 4:33 pm
- Model: C3 2017-on. The new C3
- Year: 2017 (17)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Automatic PRND
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
- Been thanked: 1 time
Thanks again c3car. Wife has gone off to work with the car this morning. Pressing the voice button and saying 'help' does'nt work. It is like the microphone is not working. Like I say, if I make a call manually using the screen, When the person answers, I can hear them perfectly through the car speakers but---they cannot hear me. I have only had the car since December last year so can't say if the voice worked from new.
Ken
Ken
-
- Posts: 2
- Joined: Fri Apr 08, 2022 12:36 pm
- Model: C3 2017-on. The new C3
- Year: 2019 (19)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Manual 5 speed
- DPF: No
- LHD or RHD: RHD (UK)
Hi Ken,
Did you ever find a solution to this? My car is having the same issue
Thanks
Laura
Did you ever find a solution to this? My car is having the same issue
Thanks
Laura
-
- Posts: 5
- Joined: Mon Feb 15, 2021 4:33 pm
- Model: C3 2017-on. The new C3
- Year: 2017 (17)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Automatic PRND
- DPF: No
- LHD or RHD: RHD (UK)
- Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
- Been thanked: 1 time
Hi Laura. We had to have the whole module replaced. Luckily, we had the warranty. Apparently, the module costs £750.00.
Hope this helps.
Ken
Hope this helps.
Ken
-
- Posts: 2
- Joined: Fri Apr 08, 2022 12:36 pm
- Model: C3 2017-on. The new C3
- Year: 2019 (19)
- Engine Size: 1.2
- Fuel Type: Petrol
- Mileage: 80000
- Gearbox: Manual 5 speed
- DPF: No
- LHD or RHD: RHD (UK)
Good to know, I am also under warranty too so hopefully gets sorted. Thanks for the advice!
-
- Similar Topics
- Replies
- Views
- Last post
-
- 1 Replies
- 1009 Views
-
Last post by Arfur Dent
-
- 1 Replies
- 1815 Views
-
Last post by C3driver52
-
- 3 Replies
- 1982 Views
-
Last post by C3driver52
-
- 6 Replies
- 39 Views
-
Last post by C3driver52
-
- 2 Replies
- 544 Views
-
Last post by routemaster1