Voice recognition not working

Audio, ICE, Speakers, Head Unit, CD, CD Multi changer. If you have a question about any Citroen C3 related Audio, then this is the place.

Please indicate if there is a Citroen CD multi-changer, drawer or cubby under the CD/Radio, if there is the Navigation unit, CD or Radio options.
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Only post questions about AUDIO equipment in this topic please. In car entertainment, ICE, Android Auto, stereo and sat-nav are all welcome here
My Name: ken

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Joined: Mon Feb 15, 2021 4:33 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: Flair
Gearbox: Automatic PRND
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
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Hello. I have just joined this forum. I have a 2017 C3 which I am pleased with apart from the voice recognition on the infotainment system. Every time I press end of stalk or the button on steering wheel, A message comes up in the screen saying 'voice recognition not available'. I have tried all the settings I can think of and nothing.
Any-one help please.

ken
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My Name: C3CAR

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Model: C3 2002-2005, Original shape model
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ken wrote: Mon Feb 15, 2021 4:52 pm Hello. I have just joined this forum. I have a 2017 C3 which I am pleased with apart from the voice recognition on the infotainment system. Every time I press end of stalk or the button on steering wheel, A message comes up in the screen saying 'voice recognition not available'. I have tried all the settings I can think of and nothing.
Any-one help please.

ken
Hi ken

You didn't say which phone you have and if you paired it to the car?
Voice recognition requires the use of a compatible smartphone first connected to the vehicle by Bluetooth.
My Name: ken

Member
Posts: 5
Joined: Mon Feb 15, 2021 4:33 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: Flair
Gearbox: Automatic PRND
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
Been thanked: 1 time

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Sorry. I should have said phone is a galaxy s7 and it pairs lovely with the car. A strange thing is, when i phone someone from the on screen contacts, it does ring them but when they answer, they cannot hear me. Also it is not just the phone, the voice commands should also work with the in built satnav and music.

ken
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My Name: C3CAR

Guru
Posts: 2610
Joined: Wed May 04, 2011 10:01 am
Model: C3 2002-2005, Original shape model
Year: 2002 (02)
Engine Size: 1.4 (16v)
Fuel Type: Diesel
Mileage: 140000
Trim Level: Exclusive
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: DV4 16-valve diesel (90 PS)
Has thanked: 144 times
Been thanked: 88 times

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Is there an update for the head unit fitted to yours?

You can find out with the My Citroen app.
My Name: ken

Member
Posts: 5
Joined: Mon Feb 15, 2021 4:33 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: Flair
Gearbox: Automatic PRND
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
Been thanked: 1 time

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Sorry for the delay. Had to register with Citroen then download the app etc. Anyway did all that checked updates, still not working though. On pressing the voice button on the steering wheel, A nice lady's voice says 'sorry I didn't get that, please try again.' And again the message pops up in screen: 'Voice recognition not available' How does one activate voice recognition? Thank you for your help.

Ken
User avatar
My Name: C3CAR

Guru
Posts: 2610
Joined: Wed May 04, 2011 10:01 am
Model: C3 2002-2005, Original shape model
Year: 2002 (02)
Engine Size: 1.4 (16v)
Fuel Type: Diesel
Mileage: 140000
Trim Level: Exclusive
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: DV4 16-valve diesel (90 PS)
Has thanked: 144 times
Been thanked: 88 times

Post

What happens when you press the voice button, wait for the beep and then say 'help' ?

I thought the 2017 needed the phone to do the voice and the incar voice came later.

It may come down to the head-unit fitted.

Did it ever work from new?
My Name: ken

Member
Posts: 5
Joined: Mon Feb 15, 2021 4:33 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: Flair
Gearbox: Automatic PRND
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
Been thanked: 1 time

Post

Thanks again c3car. Wife has gone off to work with the car this morning. Pressing the voice button and saying 'help' does'nt work. It is like the microphone is not working. Like I say, if I make a call manually using the screen, When the person answers, I can hear them perfectly through the car speakers but---they cannot hear me. I have only had the car since December last year so can't say if the voice worked from new.

Ken
My Name: Laralawl

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Posts: 2
Joined: Fri Apr 08, 2022 12:36 pm
Model: C3 2017-on. The new C3
Year: 2019 (19)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: VTR+
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)

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Hi Ken,

Did you ever find a solution to this? My car is having the same issue
Thanks
Laura
My Name: ken

Member
Posts: 5
Joined: Mon Feb 15, 2021 4:33 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: Flair
Gearbox: Automatic PRND
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
Been thanked: 1 time

Post

Hi Laura. We had to have the whole module replaced. Luckily, we had the warranty. Apparently, the module costs £750.00.

Hope this helps.

Ken
My Name: Laralawl

Member
Posts: 2
Joined: Fri Apr 08, 2022 12:36 pm
Model: C3 2017-on. The new C3
Year: 2019 (19)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 80000
Trim Level: VTR+
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)

Post

Good to know, I am also under warranty too so hopefully gets sorted. Thanks for the advice!
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