Touchscreen flashing off and on

Audio, ICE, Speakers, Head Unit, CD, CD Multi changer. If you have a question about any Citroen C3 related Audio, then this is the place.

Please indicate if there is a Citroen CD multi-changer, drawer or cubby under the CD/Radio, if there is the Navigation unit, CD or Radio options.
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Only post questions about AUDIO equipment in this topic please. In car entertainment, ICE, Android Auto, stereo and sat-nav are all welcome here
My Name: Kedyb1

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Model: C3 2017-on. The new C3
Year: 2017 (17)
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Fuel Type: Petrol
Mileage: 16000
Trim Level: Flair
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
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So love my 67 plate C3 however just recently the touchscreen as started to restart itself numerous time’s whilst driving every few minutes or so. Once it has done this a few times a screen comes on to say software update will start shortly and nothing can be done with the screen. Radio won’t even turn off when engine off. Have to wait for it to restart again. I have just done a system update thinking that was the problem and nothing changed. Please tell me someone else has had this issue and fixed it!!!!
My Name: routemaster1

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Mileage: 300
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Gearbox: Manual 6 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
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Kedyb1 wrote: Thu Dec 26, 2019 2:23 pm So love my 67 plate C3 however just recently the touchscreen as started to restart itself numerous time’s whilst driving every few minutes or so. Once it has done this a few times a screen comes on to say software update will start shortly and nothing can be done with the screen. Radio won’t even turn off when engine off. Have to wait for it to restart again. I have just done a system update thinking that was the problem and nothing changed. Please tell me someone else has had this issue and fixed it!!!!
As this is under warranty, I would suggest you get it into an agent. If the screen had been working properly for a couple of years, I doubt if it is a software problem. How did you do an update? As far as I now it can only be done via a usb stick, there is no direct download possible. However, I suspect that an agent will attempt to do an update as a first easy move, and I suspect it may well fail.
My Name: Kedyb1

Member
Posts: 3
Joined: Thu Dec 26, 2019 2:17 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 16000
Trim Level: Flair
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB0 PureTech 3-Cylinder (68 PS)

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I did the update via usb as I know that’s the only way to do it. Was hoping someone had the same issue and knew what the problem was!
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My Name: C3CAR

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Hi

You tried to update the firmware with a usb.

The update failed and now it doesn't work properly.

You won't have the tools to repair this. Citroen would replace the whole unit.
My Name: Kedyb1

Member
Posts: 3
Joined: Thu Dec 26, 2019 2:17 pm
Model: C3 2017-on. The new C3
Year: 2017 (17)
Engine Size: 1.2
Fuel Type: Petrol
Mileage: 16000
Trim Level: Flair
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB0 PureTech 3-Cylinder (68 PS)

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The problem was happening before I did the update
My Name: routemaster1

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Fuel Type: Petrol
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Trim Level: Flair
Gearbox: Manual 6 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: EB2DT-EB2ADT PureTech 3-Cylinder (110 PS)
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Kedyb1 wrote: Fri Dec 27, 2019 4:36 pm The problem was happening before I did the update
The update did not cause, and probably will not solve the problem. It is most likely a problem with the screen and may need replacing. If less than 3 years old a new screen should be covered by warranty.
My Name: JAMBO

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Model: C3 2017-on. The new C3
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Engine name: EB2F PureTech 3-Cylinder (82 PS)
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Have you updated your IPhones latest software recently. Apple updates to OS 13.3 has caused lots of problems for Citroen Radio.
I had the exact same problem after updating my Iphone, if you go on line you will see lots of people had the same problem.
What I had to do was, remove my phone from Bluetooth on my car then reinstate it, the other thing you can try is a quick switch on of for your IPhone, after I carried out both it stop the problem.
Hope this helps.
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