Just bought and have noticed a problem with the clutch

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My Name: carol333

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Posts: 5
Joined: Tue Feb 26, 2013 7:37 pm

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hi
thanks for the advice about the advert - I don't mind at all then if I am the only one to see it.
My Name: carol333

Member
Posts: 5
Joined: Tue Feb 26, 2013 7:37 pm

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Many thanks c3car for your comments - I have strong suspicions about the service as it was so coincidental that immediately after I tried cruise and it slipped out straight away - the mechanic I saw when I complained later said the clutch wearing would make the cruise slip out.

The car goes in on Wednesday so I'll be better informed when I speak to them thanks to you. Will let you know what happens.
best wishes
carol
My Name: carol333

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Posts: 5
Joined: Tue Feb 26, 2013 7:37 pm

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Update - after 5 days with my car the dealership returned my car to me with a new clutch replaced under warranty !! - no argument at all - I was speechless really - it runs great - the clutch pedal is a lot looser so maybe this is what a new clutch feels like??

so I'm very happy - and I take back all my bad thoughts about the citroen dealer - they have been really good.

Hope anyone having similar troubles can use my experience as an example of what service a dealer should provide.
Best wishes and thanks for all the helpful comments.

Carol333
My Name: phild

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Posts: 2
Joined: Thu Jun 20, 2013 3:09 pm

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I have had a similar problem purchased a c3 from new Jan 2011 after 2 years 22000 miles the clutch was slipping had no joy from citroen dealership for weeks than when they did decide to examine the car I had the cost of removal £500 put to me if they considered the fault was not theirs contacted citroen management over 8 weeks ago and nothing since so have lodged a complaint with trading . This is the worst company I have ever dealt with and a clutch going after 20,000 miles I have had clutches last over 100,000 won't entertain any car from this company again.
My Name: Easy Driver

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Posts: 10
Joined: Wed Dec 05, 2012 8:24 am

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Hi Folks. I know this update is some months later but there is a reason I feel needs to be shared with C3 1.4.hdi owners 2010 vintage. I picked my car up and handed a letter of complaint to the MD of the local dealership, contacted Citroen registered a complaint, a couple of days later 15th January 2013 I suffered a heart attack courtesy of this yours truly, both the dealership and Citroen wanted nothing to do with it, I am still out of pocket and due to my condition I have been advised to let it go. If you do have a problem and happen to contact Citroen and if you get either of these two guys allocated to your case, Azim Noor & Alex Barrett Customer Support Managers, you will find out how unhelpful Citroen are, these guys are as much use as an ash tray on a motor bike or chocolate teapots, so beware :( . I will never buy another Citroen again, I have friends and family who have decided to change the cars they drive and leave the Citroen/Peugeot brand costing Citroen about £120k in repeat business. I am happy to share my experiences with other people if it stops them from buying a Citroën. I have been contacted by other c3 owners from this site and other forums regarding their experiences with Citroen and all are the same. How these people can get away with substandard products is beyond me...... :( I am now on the mend and attending cardiac rehab. :)
My Name: Easy Driver

Contributor
Posts: 10
Joined: Wed Dec 05, 2012 8:24 am

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Final update....I have decided to get rid/sell/trade in my C3 VTR+. I have lost all confidence in the C3, Citroën as a company and how they treat their customers or mugs as they see us. My car goes tomorrow and with it the bad memories of motoring that this car brings. Driving it is no longer a joy, since having the clutch replaced I have clocked a further 8k miles in 14months. A Citroën car will never cross or park on my driveway again, I take great delight in conveying my experiences to friends/associates that I experienced with Citroen UK and the incompetence of the technicians and service personnel at the local dealership and will continue to do so. Thank you for your help and comments regarding my issue......happy motoring....
My Name: acoustic research

Member
Posts: 4
Joined: Sat Jan 24, 2015 6:36 pm
Model: C3 2009-2013, New shape (A51)
Year: 2012 (12)
Engine Size: 1.4 i
Fuel Type: Diesel
Mileage: 14000
Trim Level: Vibe
Gearbox: Manual 5 speed
DPF: Yes
LHD or RHD: RHD (UK)

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Hello I have just joined this forum after reading the posts to this thread regarding premature clutch wear/ slipping/ problems as I unfortunately have a 2012 C3 1.4HDi VTR+ at 14000 miles doing exactly the same thing.

I first noticed that cruise would sometimes immediately disengage sometimes a few months ago which it never had done before but thought nothing of it. Now other day , I was in 3rd gear and accelerated and the revs went up and signs of obvious clutch slip. I am a mature driver of 30 years standing. I have never even had a clutch 'go' on me on any car I have owned and my last car VW Passat 1998 still had original clutch with 130000 on the clock ! I still have 2 months warranty on this C3.

Having read the experiences in this thread and the attitude of Citroen to their customers I paid a call to my local Citroen dealer that sold me the C3 new . Before I go any further I will restrain reporting as to what transpired incase the manager reads this as I told him I have done research here at this forum . I will talk to the service manager Monday and go through the diagnostic procedure . All I want is a car with a clutch that works as it should, nothing more and nothing less. And as it is under warranty, with very low miles, and mature normal driver then I should not be threatened with liability for the cost especially if something is not aligned up correctly or some crank seal is leaking....

Hopefully Citroen will do the right thing... and I can report back how great they were...

to be continued....
My Name: acoustic research

Member
Posts: 4
Joined: Sat Jan 24, 2015 6:36 pm
Model: C3 2009-2013, New shape (A51)
Year: 2012 (12)
Engine Size: 1.4 i
Fuel Type: Diesel
Mileage: 14000
Trim Level: Vibe
Gearbox: Manual 5 speed
DPF: Yes
LHD or RHD: RHD (UK)

Post

Citroen are NOT honouring their 'warranty' ... I would be liable for cost of removing gearbox for the Citroen franchise workshop service centre and they would inspect and photograph clutch etc... BUT would Citroen UK even accept the photos to be checked.... internet research shows not and experiences here. So am i going to risk possible cost of £800 to fit another potential defective Citroen clutch?

No.

I have 2 months left of a worthless Citroen warranty ...read this poor chap's experiences with Citroen https://www.theguardian.com/money/2011/f ... -worthless

I was also told by Citroen Service Manager that 14000 miles is wear and tear, is normal etc etc... as per the Citroen script.

I was also told that from NEW my Citroen clutch was only under warranty for 6 months! Have not checked my warranty paperwork yet but THAT is outrageous & I then asked how long is warranty if they fit a new one and was told 12 months or 12000 miles. So, if you buy a NEW Citroen people.... your clutch is only guaranteed for 6 months or 6000 I think was the miles given! Why only 6 months? Just to re-iterate, my 1.8 1998 VW Passat at 130000 miles was on its original clutch and still working and I only sold that car because of emissions MOT close to limit fail..

This clutch fitted was not fit for purpose. A clutch should withstand use of what design it was made for. I do not RIDE THE CLUTCH .. I always use handbrake and go to neutral in standing traffic .

My C3 was a pre-registered deal March 2012..I bought in May so my clutch probably only had 3 or 4 months warranty left at point of purchase ... so am I lucky to get 3 years out of it?

Have lost confidence in this car now...am tempted to MOT and sell and buy a reliable used petrol especially as the media is starting to go NEGATIVE on dirty diesels leading up to non 'green' status in the near future....

I will add that Mr Clutch warranty their clutches for 2 years... Citroen Service Manager said it wont be a 'genuine Citroen clutch' Did he not see the irony of that statement ? His service centre WAS going to get 10 maybe 15? years of servicing from us because i bought for long term use and was looking forward to having a service book full of main dealer stamps.... and any other fair wear and tear items ... No winners here and VERY short sighted on his part.

if anyone knows of an honest , decent Citroen specialist in South East London please private message me...

Anyone reading this thinking of buying a Citroen new, for example the new C1 or Cactus..I would seriously think again
My Name: Jake

Member
Posts: 1
Joined: Mon Feb 13, 2017 9:06 pm
Model: C3 2009-2013, New shape (A51)
Year: 2011 (11)
Engine Size: 1.4 (8v)
Fuel Type: Diesel
Mileage: 85000
Trim Level: VTR+
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: BlueHDi (75 PS)

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Iv got a 11 plate 1.4hdi and the clutch feels like it's slipping in 4th and 5th it's on 85k services every 9k drive it as economicly and smooth as possible any advice
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My Name: Arfur Dent

Guru
Posts: 3364
Joined: Sat Jul 23, 2011 3:47 pm
Model: C3 2002-2005, Original shape model
Year: 2002 (52)
Engine Size: 1.4 (16v)
Fuel Type: Diesel
Mileage: 100000
Trim Level: Exclusive
Gearbox: Manual 5 speed
DPF: No
LHD or RHD: RHD (UK)
Engine name: DV4 16-valve diesel (90 PS)
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Jake wrote:Iv got a 11 plate 1.4hdi and the clutch feels like it's slipping in 4th and 5th it's on 85k services every 9k drive it as economicly and smooth as possible any advice
If it feels like the clutch is slipping, try testing the clutch for slip. If it slips, you need to have it changed. Its not a service item.

A test for a clutch:
While driving down the road in 3rd gear, put the car in 2nd gear, then let out the clutch. If the RPMs of the engine don't immediately go up, it may be time to replace the clutch.
or
Change in engine speed without noticeable acceleration. If you rev your engine and the car hesitates before accelerating, it can mean your clutch isn't delivering the boost in RPM through the transmission to the drive wheels.
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